Transaction Policy
Ordering and Shipping:
We Do NOT Ship outside of The Bahamas
Struckum will provide delivery updates through email to our customers placed through our website. This will come in the form of an email with “The Struckum Shop” and your order number in the subject line. Please search your spam/junk if this email is not received through your standard inbox. It is the responsibility of the customer to be aware of all tracking updates and order arrival.
If you do not receive your order no later than seven (7) days after shipment, please notify us so we can do our part to assist you. We cannot be held responsible for lost orders if we are not notified within seven (7) days of the time the order leaves our facility. The carriers do not inform us if items are lost in transit.
We endeavor to provide our clients with stellar customer service and will make every effort to ship your order as soon as it’s processed through our system. Our hours of operation are 9am- 5pm Monday – Friday and 9am-12:30pm on Saturdays. Any orders processed outside of our operational hours will be fulfilled once operations resume during our nearest workday. For any items being shipped to our Family Islands please see our scheduled shipping dates to the various islands. Customers will be notified by email of out-of-stock products and also be notified of the estimated shipping time of orders.
Billing & Delivery Information
Once you are in the Checkout Screen, you will need to ensure that your billing and shipping information is correct.
Payment Information
In order to verify your payment information, your Billing information must match to what is filled with your credit card account. Struckum Commercial Pest Services will also accept payments of direct transfer. However, items will not be shipped until the charges have been cleared by our accounting team. We accept payments through major credit/debit cards as follows: Visa, Mastercard and Discover. All transactions are completed in B$D.
Shipping Time Period
Shipping times will depend on when the order is placed and the local Sea Vessel schedule.
Shipping Methods
Items will be shipped via Sea Vessel throughout our Family of Islands. Shipping is not free and is determined by the order size and item’s destination. These orders may take up to seven (7) to ten (10) business days to arrive after your order has been processed.
Orders past 30 days must be unopened and sealed in their original form in order to return the product for a refund. Processing fees will be deducted from any refunds and returns can be exchanged for an item of exact value. You must contact our sales department before 30 days.
Regulated Disclaimer
All Struckum pest control products are federally registered with the Environmental Protection Agency (U.S. Organization). In The Bahamas there are no additional restrictions relating to active ingredients or products that bans customers from purchasing or using products without a pest controller’s license, as there is no such local certification.
Product Expectations
Most orders are processed and shipped within three (3) to four (4) business days after they are received. As soon as your order is processed, you will receive an email with your order number and estimated time of arrival.
Will my shipping be refunded when I return an item?
If you decide to return an item, your shipping costs will not be refunded. You will only receive a refund for the item(s) that are being returned.
Return Policy
We do not accept returns for Equipment such as any type of sprayers, electronics, protective suits or any item that has been opened.
How to start a Return
The Struckum Shop’s returns are hassle-free, returns must be processed and received 30 days from the date of purchase.
In order to qualify for a return please call our Sales Department to initiate the process and further instructions for your return at 1-242-327-6464 (Retail Store Option).
To qualify for a refund, all items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. Solutions Pest & Lawn will not accept returns that are not authorized prior to return and do not meet all the above requirements. Unapproved returns will be shipped back to the customer at the customer’s cost. If the return package is refused, no refund will be processed, and products will be liquidated. All costs related to return shipping must be paid by the customer. We do not accept returns on any open products or Equipment. Please call us if you have any questions at 1-242-327-6464 (Retail Store Option).
Orders past 30 days MUST be sealed in their original form and cannot be opened in order to return the product for a refund. You must contact our Sales Department before 30 days.
Lost Orders
If you do not receive your order in a timely manner, you must let us know at least 7 days after shipment so that we can do our part to assist you in this matter. We cannot be held responsible for lost orders if we are not notified within 7 days of the time that the orders leave our facility. The carriers do not contact us to let us know that these orders are lost in transit.
Order Cancellations
Due to our quick processing commitment, orders cannot be canceled. Once your order is processed, our warehouse team is notified immediately, and will start to pick and pack the orders and ready them for shipment.
Orders placed between the hours of 5:00 PM and 6:00 AM Monday – Friday or Saturday/Sunday including holidays cannot be canceled due to shipping fulfillment. We can review and attempt to cancel your order, but we cannot promise that we can catch it on time due to our speedy shipping process.
Damage Product/Missing Product – Reporting Time Period
You have 24hrs after you receive your package to notify us of any products are damaged or missing from your order. The Struckum Shop cannot accept any returns on any products prior to contact with one of our Sales Representatives.
If your product or equipment is damaged, you will need to contact The Struckum Shop within 3 business days of receiving your order via phone or email at 1-242-327-6464 or shop@struckum.com so we may assist you further.
If you believe that your order is damaged during transit or if you believe that you are missing an item on your order, please notify us immediately (within 3 business days after the delivery date) to file a report of the issue so that we can notify the shipper and file a claim on your behalf. You will need to keep ALL packaging material and the box that your order was received in just in case the carrier needs to inspect the package’s condition. Please handle spilled products with gloves.
If your order was received over 3 business days ago, you will need to call our Sales Department at 1-242-327-6464 (Retail Store Option) so we can determine how we may assist you further.
If equipment or products are returned without contact with a Struckum Shop Sales Representative, the item is subject to be disposed of without a refund being processed. You will be asked to email us at least 3 images of the damaged item(s) standing upright on a flat surface outside of the box you received your order in so that we can determine the actual damage or loss. If the product has a label, it must be visible in the picture. Please make sure that you are handling the product with gloves if it is a liquid. It is crucial for you to send us this information so that we can assist you further. We will need to receive images of the damaged product within a 3-business day period from the date received. If the time has elapsed, we will not be able to process a refund or a reshipment of your order.
Service Payments
When service payments are processed, our system is automatically updated to reflect what was done. This assists in a smooth customer experience, whether it’s pre-paying for termite treatments or post service billing.